Agent Support Engineer
$115k - $140k • San Francisco • FullTime
Posted 1d ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Assort Health is building a continuous conversation for every patient with an AI agent that remembers context and personal preferences. The company aims to transform healthcare administration by creating a more personalized and efficient patient experience. They have a strong growth trajectory, significant funding, and recognition as a leader in healthcare AI.
Responsibilities
- Manage L1/L2 support tickets for customers requiring US-based data handling.
- Design and implement post-implementation support processes and playbooks.
- Investigate and resolve customer issues using logs, data, and internal tools.
- Collaborate cross-functionally to escalate and resolve complex customer issues.
- Communicate effectively with customer stakeholders, including executives.
- Monitor and improve key support metrics such as response times, resolution rates, and customer satisfaction.
Requirements
- 5+ years of customer support experience in SaaS or AI-first companies.
- Strong verbal and written communication skills, with executive presence.
- Demonstrated ability to go above and beyond for customers.
- Proven track record of cross-functional collaboration and teamwork.
- Ability to read basic code is a plus.
- Healthcare or health tech experience is a plus.
- Customer-facing experience is a plus.
Benefits
- Competitive compensation including salary and employee stock options.
- Annual budget for professional development and training opportunities.
- Office setup stipend for in-office workspace.
- Top-tier health coverage (medical, dental, vision).
- Flexible Paid Time Off (PTO).
- Provided meals and snacks.
- Fitness stipend for monthly membership costs.
- Commuter benefits for transportation costs.
- 401(k) for retirement savings.