Customer Engineer, Infrastructure

About the job

Responsibilities

• Resolve customer issues and assist in their successful adoption of the Anyscale platform.
• Act as a technical advisor and internal champion for key customers.
• Own customer issues end-to-end, including troubleshooting, triaging, escalations, and resolution.
• Participate in a follow-the-sun customer support model for high-priority ticket resolution.
• Track open customer bugs and feature requests to influence prioritization and provide timely updates.
• Contribute to the improvement of internal tools and documentation of playbooks, guides, and best practices.
• Provide feedback and collaborate with product and engineering teams to enhance the product experience.
• Build and maintain strong relationships with technical stakeholders within customer accounts.

Requirements

• 7+ years of experience in a Machine Learning role within a dynamic, fast-paced startup-like environment.
• Strong organizational skills and ability to manage multiple customer needs simultaneously.
• Proficiency in developing data pipelines for training, fine-tuning, and inference/serving of LLMs.
• Experience running and optimizing infrastructure for distributed ML workloads on major cloud platforms (AWS/EKS, GCP/GKE, or Azure/AKS).
• Excellent communication and interpersonal skills.
• Strong sense of ownership, self-motivation, and eagerness to acquire new skills.
• Willingness to up-level the knowledge and skills of peers through mentorship and training.

Benefits

• Competitive salary and equity.
• Health, dental, and vision coverage (many plans up to 99% employer-covered).
• Flexible time off.
• Paid parental leave.
• Mental health support.