Warehouse and Logistics Manager - North America
San Francisco, CA | New York City, NY
Posted 5d ago
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Anthropic's Infrastructure organization is responsible for building and operating the compute that trains and serves their frontier AI models. This involves a complex physical supply chain of servers, accelerators, networking equipment, and more. The Warehousing and Logistics team owns this flow, and this role will manage its day-to-day operations in North America. You will be responsible for the operational management of inbound receiving, storage, inventory control, kitting, and outbound shipments to data center sites and partners, working with both direct and third-party logistics providers. This is a hands-on role where you will balance running daily operations with building scalable processes, controls, and metrics. You should be comfortable making decisions with incomplete information, communicating effectively with diverse teams, and maintaining a high standard for accuracy and chain of custody for high-value, security-sensitive equipment.
Responsibilities
- Oversee daily warehouse operations across North America, including receiving, inspection, put-away, storage, cycle counting, kitting, and outbound fulfillment.
- Own inventory accuracy and asset tracking for all infrastructure hardware, maintaining chain of custody from dock to rack.
- Plan and execute domestic freight and coordinate international shipments, managing carriers, schedules, and resolving exceptions.
- Manage third-party logistics providers, carriers, and freight forwarders, including onboarding, performance tracking, and cost management.
- Coordinate with data center operations, hardware engineering, procurement, and security teams to align delivery schedules with deployment timelines.
- Operate reverse logistics for returns, RMAs, and end-of-life equipment, ensuring secure handling of storage devices.
- Build and document standard operating procedures and controls for warehouse and shipping activities, and train staff and vendors.
- Maintain compliance with safety, hazardous materials, export control, and customs requirements.
- Define and report on operational metrics to drive continuous improvement.
- Support capacity planning for warehouse space, staffing, and equipment as hardware volumes grow.
Requirements
- Experience managing warehouse or logistics operations for physical goods, including receiving, inventory control, and outbound shipping.
- Hands-on experience with a warehouse management or inventory management system and proficiency in analyzing data with spreadsheets.
- Experience managing third-party logistics providers or carriers, including negotiating service levels and holding vendors accountable.
- Working knowledge of domestic freight (LTL, FTL, and parcel) and associated documentation.
- Familiarity with safety and regulatory requirements for shipping and storing IT or electronic equipment.
- Strong written and verbal communication skills for coordinating across technical and non-technical teams and external partners.
- Demonstrated ability to build processes from scratch and maintain reliable operations during growth.
- Ability to travel to warehouse and data center sites in the US as needed.