Solutions Architect, Applied AI
Sydney, Australia
Posted 1d ago
Job Location
Sydney, Australia
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
As an Applied AI team member, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and how they can successfully integrate and deploy it into their technology stack. You'll combine deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining high standards for safety and reliability. Working closely with Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment, leveraging your expertise to help them understand Claude's capabilities, develop evals, and design scalable architectures.
Responsibilities
- Partner with account executives to understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation.
- Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to deployment, coordinating internally across multiple teams and stakeholders.
- Support customers building with both the Claude API and Claude for Work.
- Create and deliver compelling technical content tailored to different audiences, from technical deep dives for engineering teams to business value conversations with executives.
- Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack.
- Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases.
- Identify common integration patterns and contribute insights back to Product and Engineering teams.
- Travel occasionally to customer sites for workshops, technical deep dives, and relationship building.
- Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns.
Requirements
- 8+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager.
- Experience working with enterprise customers, navigating complex buying cycles involving multiple stakeholders.
- Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders, including C-suite executives, and engineering & IT teams.
- Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders.
- Experience designing scalable cloud architectures and integrating with enterprise systems.
- Comfortable with Python.
- Familiarity with common LLM frameworks and tools or a background in machine learning or data science.
- Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities.
- A love of teaching, mentoring, and helping others succeed.
- Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders.
- Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems.