Safeguards Enforcement Analyst, Fraud & Scams
Remote • Remote-Friendly, United States; San Francisco, CA | New York City, NY | Washington, DC
Posted 16d ago
About the job
As a Safeguards Enforcement Analyst on the account abuse team, you will build and execute enforcement workflows to ensure product safety, with a primary focus on detecting and mitigating potential harm from fraud and scams. You will be responsible for establishing fraud and scams enforcement as a dedicated program, defining the policy area, building the detection-to-enforcement pipeline, and setting the operational model for execution. This role will address various forms of abuse, including payment fraud, promotional abuse, and the use of accounts for scams against third parties. The position offers the potential to expand into broader enforcement areas over time, contributing to Anthropic's mission of creating safe and beneficial AI systems.
Responsibilities
- Define the fraud & scams policy taxonomy, including case classification, prioritization, and escalation.
- Investigate and dismantle organized abuse rings, translating findings into robust controls.
- Establish proactive fraud detection and customer communication processes for fraudulent organization cases.
- Develop the dispute and chargeback strategy in collaboration with payments and card-network partners.
- Quantify fraud losses and control effectiveness to inform investment decisions.
- Create the contractor playbook for fraud review and manage the quality assurance of scaled output.
- Stay current with AI policy enforcement best practices and integrate them into decision-making and workflows.
Requirements
- Extensive experience in payment fraud within fintech, marketplace, or platform environments, covering chargebacks, disputes, card-testing, and promotional abuse.
- Proven ability to build or significantly scale a fraud program from its early stages.
- Proficiency in payment-network and dispute mechanics to inform strategic decisions.
- Comfort with sole ownership of an area, including ruthless prioritization, iterative shipping, and seeking help when needed.
- Experience using data tools like SQL to quantify fraud losses and control efficacy.
- Strong written communication skills, with a track record of producing clear briefs and recommendations for diverse stakeholders.
- Excellent judgment and collaborative skills in a dynamic environment with evolving priorities.
Benefits
- Annual compensation range: $245,000 - $285,000 USD
- Visa sponsorship available
- Hybrid work policy (at least 25% in office)