Partner Success Lead
$10k - $30k • Munich, Germany
Posted 13h ago
About the job
Anthropic is building reliable, interpretable, and steerable AI systems to be safe and beneficial for users and society. As a Partner Success Lead, you will own the outcome of customer engagements delivered by Anthropic's consulting and systems integration partners. You will manage a portfolio of in-flight customer engagements across a set of partners in EMEA, ensuring work is completed on scope, customer Claude usage grows, and engagements are unblocked before customers disengage. Your primary focus will be on the successful delivery and adoption of Claude within customer accounts served by your managed partners.
Responsibilities
- Own customer engagements from partner match to completion, tracking scope, timeline, blockers, and Claude usage trends weekly.
- Lead weekly delivery reviews for your book of engagements and escalate at-risk accounts with diagnoses and specific asks.
- Resolve blockers related to partner capacity, scope creep, customer readiness, product questions, and customer dissatisfaction by engaging internal teams.
- Monitor delivery quality and consumption across your book, tracking on-time completions, time to completion, and active usage.
- Build senior relationships with partner practice and delivery leadership to ensure escalations and investments are taken seriously.
- Develop each partner's Claude practice by building certified bench depth, repeatable offerings, and customer success stories.
- Formalize successful approaches into reusable best practices, playbooks, and guides for broader team adoption.
- Conduct quarterly practice reviews with partners to align on goals for customer engagements, adoption, practitioners, and industry positioning.
- Present and persuade across various audiences, including partner executives, delivery teams, customers, and Anthropic leadership.
- Evaluate and steward partner funding requests based on stated outcomes, not just hours worked.
- Manage smooth handoffs from partner sales and the partner delivery program, coordinating with account managers and customer success teams.
- Instrument and analyze your book's performance, tracking key metrics like engagement rates, stall times, consumption, and practitioner counts.
- Utilize Claude for drafting diagnoses, review packs, and status notes, while retaining ownership of judgment, exceptions, and unblocking.
Requirements
- Experience managing a high-volume book of 10-30 concurrent customer engagements, projects, or accounts to completion in a partner success, customer success, delivery management, or technical account management role.
- Proven ability to create structure, clarity, and programmatic processes from ongoing work, with a track record of developing written formats (reviews, checklists, plays) that others have successfully used.
- Demonstrated success in achieving measurable outcomes tied to completed work and customer behavior, such as on-time delivery, adoption, retention, or consumption.