Manager, Technical Deployment (Financial Services)
$25k - $50k • New York City, NY
Posted 10d ago
About the job
Anthropic is establishing a Forward Deployed Engineering team to assist major organizations in adopting Claude for transformative, safe, and enduring applications. This team embeds Technical Deployment Leads (TDLs) and Forward Deployed Engineers (FDEs) with strategic clients to deploy AI applications that address significant business challenges. The TDLs manage the client engagement from start to finish, while FDEs focus on the technical aspects.
As the Manager of Technical Deployment for Financial Services, you will oversee the health of engagement portfolios within this sector. You will define delivery quality standards, develop scalable playbooks, and create evaluation frameworks. Your contributions will significantly shape Anthropic's product strategy and solidify its position as a leading partner for AI transformation among Fortune 100 companies.
This is a player-coach role requiring both technical credibility in architectural discussions and comfort in executive sales conversations. You will lead the most critical engagements personally when necessary, but your primary impact will be through hiring, developing, and setting high standards for your team. While you won't write production code, you will rigorously assess the technical decisions made by your TDL team.
Responsibilities
- Hire, develop, and retain a team of TDLs for Financial Services engagements, ensuring high standards for delivery judgment, technical fluency, and customer presence.
- Manage TDLs directly through 1:1s, setting clear expectations, providing feedback, and developing growth plans to build a self-sufficient team.
- Oversee portfolio health across the Financial Services vertical, tracking engagement status, identifying risks, and intervening to ensure delivery quality.
- Manage customer outcomes across the portfolio, maintaining executive relationships, running steering committees, and representing Anthropic's credibility.
- Make staffing decisions for engagements, collaborating with FDE managers to match TDLs and engineers to customer needs.
- Lead the most complex engagements personally, taking the TDL role for high-stakes projects involving significant scope, regulatory exposure, or organizational complexity.
- Establish delivery excellence standards, including SOW quality, MVP scoping, and value measurement, ensuring all engagements have a clear impact story.
- Develop and codify reusable solution patterns, evaluation frameworks, and technical playbooks to enable practice scaling.
- Partner with Sales to qualify engagements, shape scope, and inform SOWs, and collaborate on go-to-market materials for the Financial Services sector.
- Manage the team's operating rhythm, including engagement reviews, knowledge sharing, and escalation support, and report on team goals tied to customer outcomes.
- Communicate field lessons and emerging use cases from the Financial Services sector back to Product and Research teams.
- Uphold Anthropic's values and ensure TDLs are strong representatives of the company culture.
- Travel to customer sites as needed (25-50% expected).
Requirements
- 8+ years of experience leading enterprise AI/ML delivery, with at least 3 years managing people responsible for delivery outcomes.
- Proven track record of building and leading technical delivery teams in enterprise environments, preferably including embedded or forward-deployed teams.
- Experience delivering AI, ML, or LLM-based agentic solutions into production, with an understanding of solution patterns, integration, and real-world challenges.
- Deep expertise in Financial Services, including experience delivering technology programs within banks, insurers, or asset managers, and understanding of model risk, security, and compliance.
- Ability to navigate architecture discussions, evaluate technical trade-offs, and assess the realism of proposed agent designs.
- Experience with value-based scoping, including TCO/ROI quantification and post-deployment impact measurement.
- Ability to bring structure to ambiguous situations and build teams or functions from an early stage.
- Executive presence with polished, credible, and concise communication skills for senior leaders, as well as effectiveness in team reviews.
- Strong written and verbal communication skills.