IT Support Engineer
$23k - $40k • London, UK
Posted 2d ago
About the job
The IT Operations team keeps Anthropic running smoothly, ensuring every employee can do their best work without friction. We are seeking an IT Support Engineer who combines strong technical skills with a service-oriented mindset and sound judgment. As Anthropic grows rapidly, the IT department must scale accordingly. This involves managing onboarding at scale, automating repetitive tasks (potentially using Claude), and enhancing the daily employee experience. You will provide support across our predominantly macOS environment and contribute to operational tasks that enable scaling. Collaborating closely with IT Engineering and Security, there will be opportunities to transition into more technical infrastructure work over time. This is not a role with predefined scripts; you will have significant ownership, utilize your judgment to improve processes, and grow with the team as we expand.
Responsibilities
- Triage and resolve hardware, software, networking, and account issues via ticketing system, Slack, and in-person.
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
- Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
- Handle escalations requiring cross-team coordination.
- Participate in an on-call rotation for urgent after-hours issues.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Communicate clearly with users of all technical skill levels.
- Write and maintain internal documentation such as runbooks, how-to guides, and knowledge base articles.
- Identify patterns in support requests, surface recurring issues, and suggest automation opportunities.
- Streamline onboarding and other high-volume operations to support scaling.
- Contribute to automation efforts.
- Maintain and improve device management, identity, and access systems.
- Write scripts (Bash, Python) to automate repetitive tasks.
Requirements
- Hands-on IT support experience, preferably in a fast-paced environment.
- Experience supporting macOS endpoints, with comfort in supporting ChromeOS, iOS, and Android.
- Experience with Google Workspace administration.
- Experience with Slack administration, including workspace management, permissions, and troubleshooting.
- Experience supporting and administering other SaaS tools.
- Understanding of identity and access fundamentals.