IT Support Engineer
$23k - $40k • Dublin, IE
Posted 2d ago
About the job
The IT Operations team is seeking an IT Support Engineer to ensure smooth operations for all employees. This role involves providing comprehensive support across hardware, software, and networking, with a primary focus on a macOS environment. You will be instrumental in onboarding new employees at scale, automating repetitive tasks (potentially using Claude), and enhancing the overall employee experience. This position offers significant ownership and the opportunity to improve processes, working closely with IT Engineering and Security, with potential for growth into more technical infrastructure roles. The role is based in our Dublin office, requiring a 4-day-per-week in-office presence.
Responsibilities
- Triage and resolve hardware, software, networking, and account issues via ticketing system, Slack, and in-person.
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
- Troubleshoot device issues including enrollment, configuration, and policy enforcement.
- Support employee lifecycle workflows such as onboarding, offboarding, and reorgs.
- Handle escalations requiring cross-team coordination.
- Participate in an on-call rotation for urgent after-hours issues.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Communicate effectively with users of all technical skill levels.
- Write and maintain internal documentation like runbooks and knowledge base articles.
- Identify support request patterns, surface recurring issues, and suggest automation opportunities.
- Streamline onboarding and other high-volume operations.
- Contribute to automation efforts.
- Maintain and improve device management, identity, and access systems.
- Write scripts (Bash, Python) to automate repetitive tasks.
Requirements
- Hands-on IT support experience, preferably in a fast-paced environment.
- Experience supporting macOS endpoints; comfortable supporting ChromeOS, iOS, and Android.
- Experience with Google Workspace administration.
- Experience with Slack administration, including workspace management, permissions, and troubleshooting.
- Experience supporting and administering other SaaS tools.