AI Deployment Specialist, Beneficial Deployments
San Francisco, CA | New York City, NY
Posted 3d ago
About the job
As a Deployment Manager on the Beneficial Deployments team, you will guide customers from a signed contract into a live, governed, and adopted deployment so that customers achieve tangible impact rather than simply incremental improvement with Claude. You'll guide organizations from contract signature to production deployment across Claude for Enterprise, Claude Code, and our API products, fundamentally changing how they work and deliver on their missions. You'll be the technical hands that switch Claude on, connecting it to customer identity providers, provisioning access, and guiding security teams. This is a high-leverage role where you'll pioneer scalable activation methodologies that enable hundreds of customers to unlock transformative use cases and realize measurable outcomes at unprecedented speed. You'll operate at the intersection of technical deployment, enablement, and program design, debugging technical issues and stepping back to design scalable frameworks and repeatable processes.
Responsibilities
- Own the complete activation journey from contract signature to production deployment, orchestrating cross-functional resources and customer teams for rapid time-to-value across Claude for Enterprise, Claude Code, and API products.
- Deploy Claude inside customer environments, configuring and troubleshooting SSO (SAML), SCIM and JIT provisioning, MCP connectors, admin policy templates, and seat-assignment logic across Okta, Entra ID, Ping, and Google Workspace.
- Act as a trusted advisor to customer CISOs and CTOs on governance and enterprise setup, providing best practices and guiding design decisions for long-term deployment stability.
- Enable and govern MCP connectors to customer systems, ensure Skills and Projects are configured for their use cases, and manage necessary IT approvals and OAuth consent.
- Design and scale activation frameworks by identifying patterns across deployments and building templated playbooks that balance standardization with customization.
- Package successful playbooks into repeatable, increasingly self-serve motions like deployment checklists and enablement sessions to scale activation quality.
- Drive organizational transformation by developing change management strategies, rollout plans, and Train-the-Trainer programs to build internal AI champions and catalyze adoption.
- Define and track success metrics across activation rate, time-to-value, customer satisfaction, and operational efficiency to continuously optimize the deployment motion.
- Channel customer insights back to Product, Support, and Security teams to address repeat deployment blockers.
Requirements
- 5+ years in customer-facing technical roles such as implementation management, technical account management, technical onboarding, solutions consulting, or customer success, with a track record of running multiple concurrent enterprise deployments.
- Experience serving nonprofits or mission-driven organizations, understanding their unique differences from commercial enterprises.
- Hands-on, sustained ownership of enterprise identity integration work, including SAML, OIDC, SCIM v2, and JIT provisioning across at least two major identity providers (Okta, Entra ID, Ping, Google Workspace).
- Ability to debug SAML assertions or SCIM attribute maps without escalation and know when to involve Support.
- Experience advising CISOs, CTOs, or IT leadership on enterprise governance and setup for a SaaS or AI platform.