Forward Deployed Engineer
Remote • Indore
Posted 1d ago
Job Location
Indore
Tech Stack
Remote Work Policy
Fully remote
Categories
AI Engineer
About the job
Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation. As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications you support. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement.
Responsibilities
- Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows.
- Perform independently and become a subject matter expert.
- Actively participate and contribute in team discussions.
- Provide solutions to work-related problems.
- Assist in the development and implementation of best practices for application support.
- Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.
- Organize the deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi-provider platforms.
Requirements
- Minimum 3 years of experience in ServiceNow IT Service Management.
- Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks.
- Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
- Proficiency in ServiceNow IT Service Management.
- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
- Experience with incident management and service request fulfillment processes.
- Familiarity with ITIL framework and its application in service management.
- Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.
- 15 years full time education.