Agentic Commerce Architecture & Delivery Manager | Communications, Media, & Technology

About the job

Responsibilities

• Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks).
• Contribute to Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets.
• Own delivery of solution components and workstreams—from design through build, rollout, and value realization.
• Work with global clients across B2C, B2B, and B2B2C commerce.
• Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms.
• Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations.
• Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems.
• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments.
• Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services.
• Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems.
• Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure.
• Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps.
• Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP.
• Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems.
• Implement policy-driven architecture including governance, compliance, auditability, and explainability.
• Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI.
• Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness.
• Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations.
• Build and enhance internal accelerators, reference architectures, and reusable components.
• Engage senior client stakeholders, translating architectures into delivery outcomes.

Requirements

• 7+ years of experience delivering enterprise-scale commerce and digital platforms.
• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks).
• Hands-on experience building agentic AI capabilities integrated into production systems.
• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems.
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
• Industry expertise in CMT Industry.
• Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps.
• Experience applying enterprise governance frameworks for AI-driven systems.
• Solid understanding of observability, performance benchmarking, and AI evaluation frameworks.
• Demonstrated ability to lead and mentor cross-functional engineering teams.
• Strong communication skills—able to present designs and delivery plans to senior stakeholders.
• Track record of contributing to reusable assets and practice capabilities.

Benefits

• medical, dental, vision, life, and long-term disability coverage
• a 401(k) plan
• bonus opportunities
• paid holidays
• paid time off